Privacy policy

What we collect

• Your name, phone number, email address and delivery address.
• Your order and payment history with us.
• Pseudonymous usage data about how the site is browsed: a randomly generated browser identifier lets us recognise repeat visits from the same browser, but it is not linked to your name or account. We only collect this if you accept tracking when asked, and you can decline.

We never see or store your full card details or your M-Pesa PIN — those are handled by the payment provider.

Why we collect it

To process and deliver your orders, to contact you about an order, to handle returns, and to understand which products our customers are looking for.

Who we share it with

Only with the parties needed to complete your order: our delivery couriers, and our payment providers. We do not sell your personal information.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete your account. Note that we keep order records where the law requires it, even after an account is closed.

To make a request, email hello@primeaccessorieskenya.co.ke or call +254 700 000 000.