Shipping & delivery
How and when your order reaches you, and what delivery costs.
Delivery charges
The delivery fee depends on where you are. Pick your area, county or country at checkout and the exact charge is shown before you pay. Delivery is free on orders of Ksh 10,000 or more.
- Shop pickup: free. Monday - Saturday, 8:00 AM - 8:00 PM, at Nairobi, Kenya.
- Nairobi delivery: Ksh 100 to Ksh 700, depending on your area.
- Outside Nairobi: Ksh 250 to Ksh 500, depending on your county.
- Outside Kenya (Uganda and Tanzania): Ksh 1,000.
Cash on Delivery is available for Nairobi deliveries.
Delivery times
- Nairobi and surrounding areas: same day or next working day.
- Major towns: 1–3 working days.
- Other locations: 2–5 working days.
Orders confirmed after 3pm are dispatched the following working day. We do not deliver on public holidays.
Tracking your order
Once your parcel is dispatched we add the courier and tracking number to your order. You can see them any time under your account's order history.
Questions about a delivery
Contact us on +254 700 000 000 or email hello@primeaccessorieskenya.co.ke with your order number and we will check on it for you.